GlowNite Return & Refund Policy

At GlowNite, we want you to be happy with your purchase. If something isn’t right with your order, please contact us and we’ll do our best to help.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in the same condition you received it.

• The item must be returned in its original packaging.

• Proof of purchase or your order number is required.

• Returns must be approved by our support team before being sent back.

Please do not send a return without contacting us first, as unauthorized returns may not be accepted.

Damaged or Incorrect Items

If your GlowNite product arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Include your:

• Order number

• Description of the issue

• Clear photo or video showing the problem

Once reviewed, we may provide a replacement or refund depending on the situation.

Refunds

Once your approved return is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping fees are non-refundable unless the order arrived damaged, defective, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning an item. GlowNite is not responsible for returns that are lost during transit.

Cancellations

Orders may only be canceled before they enter processing or fulfillment. Once an order has begun processing or has shipped, we may be unable to cancel it.

If your order has already shipped, you may request a return after it is delivered.

Non-Returnable Items

For health, safety, and quality reasons, items that have been heavily used, damaged after delivery, altered, or returned without their original packaging may not qualify for a refund.

Contact Us

If you have any questions regarding a return, refund, replacement, or cancellation, please contact the GlowNite customer support team with your order number and details about your request.

We appreciate your business and thank you for choosing GlowNite.