GlowNite Shipping Policy

Order Processing

All GlowNite orders are processed after payment has been successfully completed.

Please allow approximately 1–3 business days for order processing before your order ships.

Orders placed on weekends or holidays may begin processing on the next business day.

During periods of high order volume, product launches, or unexpected demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on the destination, shipping carrier, and product availability.

Most orders are expected to arrive within approximately:

• United States: 5–12 business days after shipment

• International Orders: 7–20 business days after shipment

These timeframes are estimates and are not guaranteed.

Tracking Information

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Delays

While we work to get every GlowNite order delivered as quickly as possible, delays may occasionally occur due to circumstances outside of our control.

These may include:

• Carrier delays

• Weather conditions

• Customs processing

• Holidays

• High order volume

• Manufacturing or supply delays

• Incorrect shipping information

GlowNite is not responsible for delays caused by the shipping carrier or other circumstances outside of our reasonable control.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact GlowNite customer support as soon as possible.

Once an order has shipped, we cannot guarantee that the shipping address can be changed.

GlowNite is not responsible for packages that are delayed, lost, or returned because an incorrect or incomplete address was provided by the customer.

Lost Packages

If your tracking information shows that your package has not moved for an extended period of time, please contact our customer support team.

We will review the shipment and assist you with the next available steps.

If a package is confirmed lost by the shipping carrier, we may provide a replacement or other resolution depending on the circumstances.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please:

1. Check around your property and delivery location.

2. Ask household members or neighbors if they received the package.

3. Contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact GlowNite customer support so we can assist you.

International Shipping

International customers may be responsible for customs duties, import taxes, or other fees charged by their country.

These fees are not included in the product or shipping price unless otherwise stated at checkout.

GlowNite is not responsible for customs delays or additional charges imposed by local authorities.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once your order enters processing or has shipped, we may be unable to modify or cancel it.

Multiple Packages

In some cases, items from the same order may be shipped separately.

If this occurs, you may receive more than one tracking number and your packages may arrive on different days.

Contact Us

If you have any questions regarding your shipment, tracking information, or delivery, please contact GlowNite customer support and include your order number.

We appreciate your patience and thank you for shopping with GlowNite.